Client Success Specialist
We’re looking for a detail-oriented Client Success Strategist with extensive Meta Ads management and account management experience to oversee client relationships and campaign delivery for our Meta Ads Agency clients.
About the Position
We’re looking for a detail-oriented Client Success Strategist with extensive Meta Ads management and account management experience to oversee client relationships and campaign delivery for our Meta Ads Agency clients. This role requires strong communication, organizational skills, and the ability to manage multiple accounts at once while ensuring ads, creative, and campaigns meet performance and quality standards.
Location: Remote (US based)
Job Type: Full-Time
Pay:
$45,000/year base salary + $78 per client managed (estimated 28–30 clients)
Key Responsibilities
- Host bi-weekly client calls to review campaign performance, set expectations, and build rapport.
- Serve as the primary client point of contact, providing proactive updates and professional communication.
- Prepare and send recap emails after each client meeting with action items and next steps.
- Review video ads produced by the creative team to ensure quality, alignment with strategy, and campaign goals.
- Review ad copy to ensure clarity, brand voice alignment, and compliance with Meta Ads best practices.
- Manage client projects and deliverables in Monday.com, ensuring deadlines and milestones are met.
- Coordinate with internal teams (copywriters, video editors, ad specialists) to keep projects moving smoothly.
- Monitor client satisfaction and escalate any issues when necessary.
- Attend weekly internal team meetings, weekly departmental L10s, and weekly Same Page meetings with leadership.
Skills & Qualifications
- Extensive Meta Ads management experience with proven success running campaigns.
- Proven account management experience, ideally in an agency environment.
- Strong organizational and project management skills, with the ability to oversee 25–30 clients.
- Excellent communication skills, both written and spoken.
- Ability to provide constructive feedback to creative teams.
- Meticulous attention to detail.
Bonus Points If:
- You have experience with WhatConverts for lead tracking and reporting.
- You’re familiar with Monday.com or other project management platforms.
- You’ve worked with cross-functional or distributed teams before.
This Role Isn’t For You If…
- You don’t enjoy client-facing work and ongoing communication.
- You struggle to manage multiple projects and deadlines at the same time.
- You prefer flexibility over consistency and find it difficult to follow established processes.
- You aren’t open to feedback, collaboration, or continual learning.
- You struggle with attention to detail.
What We Offer
- Remote, flexible work environment (full time commitment required).
- Growth potential, with opportunities to expand into additional responsibilities as the agency scales.
- A team culture built on accountability, excellence, and helping each other win.
About Contractor Dynamics
We help roofing companies transform their marketing in-house through strategic training and agency services, equipping teams to boost growth and ROI. Learn more about our mission
here.
Our Core Values
- We Help Our Clients & One Another Win
- We Continually Learn & Improve
- We Are Trusted Advisors
- We Are Impeccable With Our Word
- We Embody Extreme Ownership
The Perks of Joining Us
Generous Benefits
Remote Working
Step into our remote work setup – where home becomes your office and comfort meets productivity! Stay connected, stay cozy, and work from anywhere that sparks your creativity!
Flexible Hours
Experience the joy of flexibility with our flex hours – stay reachable and in sync with team needs, while dancing to your own work rhythm.
Unlimited PTO
Unleash your potential with our unlimited paid time off perk! Take the breaks you need, recharge, and return ready to tackle new challenges.
In-Person Team Building
Join us for exciting in-person activities that strengthen connections and create lasting memories. Let's unite and have some fun together!
Winning Teammates
Join our exceptional group of winning teammates at Contractor Dynamics! Collaborate with high-caliber professionals dedicated to achieving success together.
Collaborative Culture
At Contractor Dynamics, we're all about teaming up, sharing ideas, and cheering each other on. Join us in a space where collaboration fuels our creativity and success is a team sport!
Top Notch Clients
Our client roster is elite, filled with inspiring partners who trust us to deliver exceptional results. Join us in building meaningful relationships and making a real impact in the roofing industry!
Growth Potential
Every person on our team has a growth mindset. Therefore, we offer and communicate upward earning and role paths for each individual team member.
Our process
How We Hire
Step 1: Resume Review
Upon sending over your resume, our team will review it to take note of your experience and qualifications specific to the role you are applying for.
Step 2:
Take Job Assessment & Cognitive Quiz
If selected to continue to the next phase, our team will email you access to a quiz that will analyze your behavioral skills related to the role. This assessment typically takes 5 minutes and will give us insight into your overall perception of the role.
Step 3: Core Value Panel Overview
If invited to move forward in the process, our team will reach out to invite you to an hour-long panel interview via Zoom with 3-4 other candidates who are seeking the role. Don’t worry, this interview is simply a discussion to get to know each of you better. We won’t be discussing your qualifications in this call. We are dedicated to ensuring these interviews are warm and welcoming, we do not permit any hostility among candidates. Our core values are the root of our company and the guidelines we use to protect our incredible company culture. That said, our core values will be the focal point of discussion during this interview. Whether you are selected to move forward or not, we will communicate with you. We don’t believe in ghosting candidates.
Pro Tip: to be extra prepared for this interview, please review our core values and be prepared to discuss them.
Step 4: Individual Qualifications Interview
After completing the personality assessment, we will invite you to attend an hour-long qualifications-focused interview where we will review the personality assessment together and discuss your specific qualifications as they relate to the role. We will present you with the pay structure for the role, company benefits, and ideal start date. Additionally, we will leave time at the end of the call to answer any questions you may have.
Step 5: Offer
Upon assessing the final candidates, our team will select whom we feel is the best fit for the role. Whether you are selected or not, we will communicate with you. We don’t believe in ghosting candidates.
Apply Now
Interested in Joining Our Dynamic Team?
Simply send an email to team@contractordynamics.com and share some info about yourself and what you’re looking for!
